Shipping policy
We aim to process all orders within 1–3 business days (Monday-Friday). Orders submitted on weekends or public holidays will be processed the following business day. If there are any issues, such as the need for address verification, we may contact you for additional information, which could slightly extend the processing time.
Transit Time & Delivery Areas
Our delivery times vary based on location and are subject to change due to weather conditions and other unforeseen circumstances. Please note the estimated delivery times for different regions:
Shipping Timeframes
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Shipping
Shipping is free for orders above $90 in the US.
International Shipping
Please check what the import tax is in your country for US products because duties may be charged during shipment.
Cut-Off Time
Our daily shipping cut-off time is 5 PM Eastern Time. Orders placed after this time will be processed on the following business day.
Multiple Addresses
Please note that we can ship to only one address per order. For deliveries to multiple addresses, separate orders are required.
PO Boxes & Military APO/FPO Addresses
Unfortunately, we are unable to deliver to APO/FPO addresses.
Customer Service
Our customer service team is available Monday to Friday, 9:00 AM to 5:00 PM Mountain Time, to assist you with any inquiries or concerns regarding your order. You can reach us at:
- Email: support@sky-dolls.com
Thank you for choosing our store to meet your needs. We are committed to ensuring your complete satisfaction.
Carriers
- USPS
- UPS
- DHL
- FedEx
- Royal Mail
- Australia Post
Note:
Please note, these transit times are estimates and may vary due to unforeseen circumstances such as customs delays, courier issues, or weather-related incidents.
Also, please note that business days do not include weekends or public holidays.